Delivery will be made to the address specified when you complete the order. You have the option to collect some goods should you prefer from our retail shop situated at Dixon Street. Off Tritton Road. Lincoln. LN6 7BN

We use a variety of delivery methods depending on the size of the goods you order and the speed you wish to receive it. For example some smaller goods may be delivered by post or courier and certain ranges of furniture are delivered directly by the supplier and the supplier will contact you to arrange delivery.

Every item in our furniture range has its own unique delivery lead time that is updated regularly. Many items are made or manufactured to order and in some instances have been sourced from overseas, the delivery lead time reflects the time for delivery to your home. We aim to deliver your furniture within the time quoted when you place your order, however this is only an estimate and time shall not be the essence of any order. If circumstances change we will contact you. If however the order is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.

Shah Furniture & Interiors operate a fast paced transit warehouse and is therefore unable to hold goods for Buyers. Delivery must be arranged within 15 days of the goods arriving at our distribution warehouse. Shah Furniture & Interiors retains the right to charge storage at the rate of £15 per week for goods that are not delivered within 2 weeks of receipt into our warehouse ( maximum £100 per order )

A signature is required at the point of delivery indicating the goods have been received. By placing an order, you are authorising us to accept a signature from another person on your behalf if you are not present at the time of delivery.

If you are out when our delivery team arrives and we are unable to leave the goods they will leave a card with a contact number for you to call them at a future date. Please note there may be a charge for this

Ownership of the goods will not pass to you until we have delivered them to you (either directly or by leaving it with a neighbour)

When an item is delivered, risk of damage to or loss of the goods passes to you.

ACCESS

Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room and that it will fit in its intended location

Should you have any concerns over access please contact us through the webpage or by telephone 0845 111 0421.

CANCELLATION OF ORDER

When you order using Shah Furniture & Interiors website you have the right to cancel your order up to 7 days following receipt of the goods by informing us, in writing, during this period that you are cancelling the contract (e-mails are accepted) Certain goods are exempt from this ‘cooling off’ period, including a mattress that has been taken out of its sealed packaging in which it was delivered, and special order or bespoke items ordered

If you have not received the goods at the time of cancellation of the contract and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your cancellation being accepted

If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you must not unpack the goods when they are received by you.

You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the goods in question in the same form of payment originally used for the purchase, as soon as possible and in any event within 30 days of your cancellation being accepted

If you have already received the goods at the time of cancellation of the contract, the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible at your own cost. We will refund to you all the monies paid by you for the goods in question, excluding the cost of returning the goods, in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted, provided that the goods are returned by you and received by us in the condition they were in when delivered to you. Alternatively, Shah Furniture & Interiors or their agents will collect the goods for a collection fee of £80.00

Should the goods not be adequately packaged at the time of collection, they will not be collected and Shah Furniture & Interiors retains the right to charge a further £80.00 for ‘re-collection’ to cover costs incurred.

This ‘re-collection’ charge will be deducted from the refund value.

Following collection or return, should the goods be found to be damaged (i.e. not in their original condition), and the damage is not the result of our actions or negligence, Shah Furniture & Interiors will deduct a reasonable amount from the refund to cover such damage (such an amount not to exceed the price of the goods).

Should the Buyer unreasonably fail or refuse to make the goods available to us when requested within 21 days, then the goods must be kept and good care taken of them until they are collected or returned.

No refund shall be made until the goods have been collected/returned and an inspection made as to their condition.

Due to the intimate nature of beds, mattresses, pillows and mattress protectors etc such items are exempt from the statutory cooling off period under the Distance Selling Regulations when they have been unsealed.Therefore, for reasons of health and hygiene any beds, mattresses or bedding that has been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault.

Also the right to return goods to us will not apply in the following circumstances that are covered under the

Distance Selling Regulations 2005:

a) In the event that the product has been used

b) Any product that has been made or specifically customised for you

The provisions of this clause 7.10 do not affect your statutory rights

REFUND POLICY

If you are entitled to a refund we will refund you as follows:-

If you paid cash and wish to obtain your refund in-store, we will refund you by cheque.

If you paid by payment card, we will refund you on the payment card

DAMAGED OR DEFECTIVE GOODS

Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.

If the goods are found either to be damaged or defective in any way at the time of delivery please contact 01522 884433 for immediate advice. If damage is discovered after delivery, you must contact us within 7 days of the delivery of the goods

If the goods are damaged and we are unable to repair the item to manufacturing standards, we will send a replacement item upon confirmation that the damaged item has been returned to us. Repair turnaround time is dependent on the relevant manufacturer’s current workload (or third party agents we may use). We will not accept claims for losses you suffer during this time.

If the goods are found to be defective we will refund all monies paid by you for the goods in question (including any delivery charges) together with any return delivery charges you may have reasonably incurred if you have undertaken to return the items yourself, in the same form of payment originally used for the purchase, excluding cash which will be paid by cheque as soon as possible.

Where goods are reported faulty later than 7 days after delivery, we reserve the right to arrange an independent inspection and if the goods are found on inspection not to be faulty but the result of fair wear and tear, negligence or wilful damage, Shah Furniture & Interiors retains the right to charge £80.00 for the inspection to cover its costs. This charge will be taken from the debit/credit card used to purchase the goods.

The Buyer and Shah Furniture & Interiors shall both agree to be bound by the results/findings of the independent inspector.

If the fault is caused by accident, misuse or negligence - any remedial work will be on a chargeable basis.An estimate will be e-mailed to you and confirmation of acceptance is required within 10 days